Privacy Policy

Digital Advisors Ltd is committed to protecting your privacy and ensuring that your personal data is handled in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Data Controller

Digital Advisors Ltd is the data controller for the personal data we process. You can contact our Data Protection Officer at: privacy@digitaladvisorsagency.org

2. What Data We Collect

2.1 Contact Enquiries

When you contact us through our website forms, we collect:

• Name (first and last)
• Email address
• Phone number (optional)
• Company/organisation name (optional)
• Project details and message content

Important: We never ask for passwords, bank details, credit card information, or personal credentials through our contact forms or any other means.

2.2 Website Analytics

With your consent, we use Google Analytics to collect anonymised data about website usage, including page views, session duration, and general geographic location (country/city level only).

2.3 Cookies

3. How We Use Your Data

3.1 Legal Basis for Processing

• Enquiry Processing: Legitimate business interest and your consent
• Analytics: Your explicit consent via cookie banner
• Marketing Communications: Your explicit opt-in consent only

3.2 Purposes

We use your personal data to:

• Respond to your enquiries and provide quotes
• Communicate about potential projects and services
• Improve our website and user experience (analytics only)
• Send marketing communications (only with explicit consent)

4. Data Sharing and Transfers

We do not sell or trade your personal data. We may share data with:

• Service Providers: Google Analytics (with appropriate data processing agreements)
• Legal Requirements: When required by law or to protect our legal rights
• Business Transfers: In the event of a merger or acquisition (with notice)

5. Data Retention

• Enquiry Data: 7 years for business records and potential legal claims
• Analytics Data: 26 months (Google Analytics default)
• Marketing Consent: Until withdrawn or 3 years of inactivity

6. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

• Right of Access: Request a copy of your personal data
• Right to Rectification: Correct inaccurate or incomplete data
• Right to Erasure: Request deletion of your data in certain circumstances
• Right to Restrict Processing: Limit how we use your data
• Right to Data Portability: Receive your data in a structured format
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent at any time

To exercise any of these rights, contact us at privacy@digitaladvisorsagency.org. We will respond within one month.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. This includes encryption, secure servers, and regular security assessments.

8. International Transfers

Some of our service providers (such as Google Analytics) may process data outside the UK. We ensure appropriate safeguards are in place, including adequacy decisions or standard contractual clauses.

9. Children's Privacy

Our services are not directed at children under 16. We do not knowingly collect personal data from children under 16. If you believe we have collected such data, please contact us immediately.

10. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. For significant changes, we will provide additional notice.

11. Contact Information

12. Complaints

If you have concerns about how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

This privacy policy is governed by the laws of England and Wales.